H24 GYM Privacy Policy
H24 Gym is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary to provide our services, including through our booking and management platform, Mindbody, and our website platform, Wix. This may include:
- Full name
- Date of birth
- Contact details (phone, email, address)
- Emergency contact details
- Payment and billing information
- Health and fitness details (e.g. injuries, medical conditions)
- Attendance records
- CCTV footage and access logs
- Communication preferences and enquiry history
We collect this information via:
- Membership enquiry and sign-up forms
- Online bookings via Mindbody
- Website and social media interactions
- In-person consultations
- Phone and email communication
- Facility entry systems and CCTV
2. Use of Personal Information
Your information may be used to:
- Manage your gym membership and Mindbody account
- Book classes and sessions
- Communicate gym updates and promotions (with your consent)
- Provide personalised training or wellness services
- Ensure safety and manage emergencies
- Process payments and manage billing
- Monitor usage and improve services
3. Disclosure of Personal Information
We may disclose your information to:
- Staff, personal trainers, and contractors
- Mindbody for booking, payment, and account management (Mindbody Privacy Policy)
- Financial institutions and IT providers
- Health professionals in emergencies
- Legal authorities when required
We do not sell your personal information to third parties.
4. Storage and Security
We protect your information with physical, electronic, and managerial safeguards, including:
- Encrypted systems and secure databases (including Mindbody)
- Limited access to authorised staff
- Secure deletion or destruction of outdated records
Mindbody implements industry-standard data protection and complies with international standards.
5. Access and Correction
You can request access to or correction of your personal information at any time. If your data is stored in Mindbody, we can assist or guide you in managing it directly via your Mindbody account.
6. Marketing and Communications
With your consent, we may use your contact details to send:
- Gym news and promotions
- Class and event updates
- Training tips and wellness content
You can unsubscribe at any time using the link in our emails or by contacting us.
7. Cookies and Website Analytics
Our website may use cookies to improve performance. These may collect:
- Device and browser type
- IP address
- Pages viewed and visit timestamps
You can adjust your browser settings to disable cookies if preferred.
8. CCTV and Surveillance
H24 GYM uses CCTV in public areas for safety and incident review. Access is restricted to authorised staff only.
9. Third-Party Links
Our site and communications may link to third-party sites (e.g. Mindbody). We are not responsible for their privacy practices and recommend reviewing their policies separately.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always appear on our website, with an updated effective date.
11. Contact Us
For any questions or concerns about this policy, please contact us:
H24 GYM
📧 Email: admin@h24gym.com.au
📞 Phone: 0455 264 111
📍 Address: 2/193 Beaudesert Rd, Moorooka QLD 4105